How to Find a Reliable IT Outsourcing Partner
When setting up a business, it is important to equip the office with an efficient computer system and to create a reliable network infrastructure. The IT infrastructure whether you are running a small or a large business should be managed and developed according to the changing needs of the company.
Many companies consider outsourcing either specific areas of company’s technological needs or the whole IT system. Much has been written about the advantages and disadvantages of IT outsourcing in comparison to maintaining an in-house IT specialist or even an IT department. Nevertheless, it is obvious that IT outsourcing can be an extremely efficient way of IT infrastructure management.
Strategic planning is the first step to success when setting up any business, but strategic thinking when planning a communication system in your offices is even more important. This is what we need to keep in mind when making a choice between IT business partners. It is crucial to select a partner who can utilize all intellectual and physical abilities to improve their client’s existing infrastructure or build a new and improved one. An inexperienced IT partner could ruin your entire infrastructure and make it unviable.
What things should be taken into consideration when choosing an IT outsourcing partner?
Check your outsourcing partner’s infrastructure and technology
When you have an office and one or more branches elsewhere in the world, it is obvious that your outsourcing partner should use best-of-breed infrastructure and high-end technology to handle the tasks.
Check if the outsourcing IT team has the right qualifications to perform IT tasks for your company and to reach all of your goals.
Ask for references and check the proven track records.
Find out if your offshore partner has experience in delivering the required services at the scale of your business needs. You wouldn’t want the IT company to get its first experience in IT outsourcing when working for you. References are there so you can find out more about the quality of service, timely deliveries and customer support services. You can also check company’s profile on Microsoft Pinpoin. Look for Gold and Silver competencies. Don’t forget to check the feedback section.
Check if the IT partner provides a full IT service pack
Sometimes your company may face various IT problems and then it is always good to be able to contact your outsourcing partner as the team there will see the whole picture and you will not need to explain your ideas all over again.
Check language and cultural compatibility
Your IT partner should understand your employees well to ensure effective and quick troubleshooting. Also your IT partner should be aware of your organizational structure and cultural peculiarities.